terms and conditions
Orders and product stock
Orders placed through our website are processed weekly. We will always reply should we feel we need to cancel your order and we reserve the right to cancel any order placed with us at anytime. Where possible we keep items in stock, however from time to time some items may be out of stock. We reserve the right to cancel your order if – We have insufficient stock to deliver the items you have ordered — One or more of the items you ordered was listed at an incorrect price due to a typing error. If we do have to cancel your order we will notify you by email and re-credit the debited amount back into your account as soon as possible. We are not obliged to offer any additional compensation for disappointment or inconvenience caused.
Pricing and payment
Website orders can only be placed using a valid credit/debit card via “Stripe” secure payment processing. We do our best to ensure that all prices on our website are up to date and current at all times. However despite our best efforts some may be incorrect, in which case we will notify you straight away. All prices are subject to change and we retain the right to adjust prices at any given moment.
Taxes and duties
The prices of products are expressed in euros, inclusive of taxes and excluding customs duties. For deliveries outside the EU the customer is responsible for all import duty and taxes controlled by the country of destination. We are not liable for any goods held or refused at customs. If there is any discrepancy between the shipping destination you have paid for and the country you would like the order delivered to we reserve the right to cancel your order. CPRV cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which we have no control.
Delivery
Our products can be delivered anywhere in the world. All our deliveries are made using “La Poste” services. Postage and packaging are not included in the unit price of each item and will be charged separately on each order depending of your delivery region. Delivery charges are non refundable. Orders placed on our website are processed weekly. We aim to dispatch orders within five working days. Once dispatched you should receive your parcel within 1 to 3 working days within France and 4 to 8 days worldwide. On some occasions it may take longer and we apologise for any inconvenience caused.
Tracking
Each of our deliveries has a unique tracking code that we can use to trace missing parcels. Packages require a signature upon delivery, at which point responsibility for the shipment passes to you.
Returns and exchanges
If you are not entirely satisfied with your purchase, you have 14 days from when your order is delivered to ship it back to us for a refund or exchange. Please feel free to ask any questions prior to ordering to avoid confusion about your item, we will offer personal assistance to any customer. Any claim must be submitted in 14 working days following receipt of the item. They must be sent in their original condition (packaging, accessories, tag, etc.), For any return, the customer shall first contact us via e-mail at studio@cp-rv.com to inform us of its decision to use its right of withdrawal. Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. We will not accept returns if the item indicates signs of use. In such cases the item will be returned to the purchaser. For accepted returns refunds will be made as soon as possible to the debited account excluding delivery costs. Please note, we cannot refund postage costs and the cost of returned goods is at your expense. Please make sure the items are securely packed, as the parcel is your responsibility until the goods reach us. We are not responsible for goods being lost or damaged in transit.
Refunds
Once we receive your returned item, it will be inspected and we will notify you on the status of your refund. If the return is approved, we will reimburse the customer for the sums paid for the goods at time of order (therefore excluding potential customs duties), within a maximum period of 14 days by bank transfer.
Privacy of your personal data
We are committed to protecting your right to privacy as a user of our online store. We will treat all personal information as confidential. To purchase from us you are required to complete our registration process, during this we will ask you for personal information such as your name, email address, billing address, delivery address, telephone numbers and product selections. This information is necessary to complete your order, and by providing this information you agree that you do not object to us contacting you while processing your order by telephone, email, or in writing and you confirm that you do not consider any of these reason to be in breach of your rights under the Privacy and Electronic Communications Regulations 2003. Your personal information will only be used for CPRV online store activities and never disclosed to an outside company. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and or user information we are entitled to do so. Please check back frequently to see updates or changes to our privacy policy. We do and can make changes to this policy from time to time. Should you have any questions or concern about the above please contact us.
Data Protection
We endeavor to take all reasonable steps to protect your personal information submitted online. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the internet and will not hold us responsible for any breach of security unless this is due to our negligence or willful default.
Copyright
This website and its contents are the copyright of CPRV. All rights reserved. Images shown on this website are owned by CPRV. Images are watermarked and traceable for our protection. You may NOT copy / download / save any of the contents, including images, from our website for anything other than personal home use.
Accuracy of Content
We have taken every care in the preparation of the content of this website. Should we make the very rare mistake of incorrectly pricing a product we will inform you at the time of confirming your order and offer to correct or cancel your order. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitors display of any colour will accurately reflect the colour of the product on display. Product information provided is passed on and added to from our suppliers information and catalogues. In the rare situation where errors are made with specification and sizes please contact us. To the extent permitted by applicable law, CPRV disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. CPRV shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
Force majeure
« Force majeure » means all external unforeseeable and unavoidable circumstances, beyond the reasonable control of the party which is suffering a force majeure case. CPRV shall not be liable for any default due to any force majeure event beyond the reasonable control of CPRV.
Governing law
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with French Law. The parties to any such contracts agree to submit to the exclusive jurisdiction of the courts of France.
